Sometimes mobile phones, and texting in particular, get a bit of a bad rap from those who claim that it is having a negative effect on our communication skills. Is that true? The answer is probably a matter of personal opinion, but wherever you fall on the argument, would you want to give up texting altogether? If we are being honest, the answer is probably no. The truth is, that in many ways, texting has made the world a better place.
Communication made simple, fast, and private
The essence of text messaging is in its brevity. A phone call, no matter how short, is almost certainly going to take at least a couple of minutes. When you make a phone call, you will mostly like find yourself exchanging greetings and a little small talk before getting down to business. Then you have to find a polite way to wrap things up and say goodbye. That is all well and good when you are in the mood for conversation, but what about those times when you really only need, or want, to exchange a brief message? Maybe you are in a meeting, but need to remind your spouse to pick something up from the grocery store. Or maybe you are running late and want to let your boss know that you are on your way. A text can get the job done without causing much interruption or delay.
Texting also provides a more private means of communication for those times when you might not want everyone within earshot to be exposed to your conversation. Through text, you can share a brief personal conversation in the most crowded room and not worry about being overheard.
Texting has also opened up a whole new world of convenient communication between individuals, businesses, and other service providers. Have you ever forgotten a doctor’s appointment? Many physicians, dentists, and other service providers now offer to send their patients a text reminder of their upcoming appointments. Since text messages have a statistically higher chance of being opened and read promptly, these messages can be much more helpful than sending an email or other form of communication.
This is only the tip of the iceberg when it comes to ways that our lives have been made easier with texting. The next time you fly on an airplane, you might receive a text message notifying you that your flight has been delayed. When you order a package online, you can receive tracking notifications by text so that you know where it is and when you can expect to receive it. You can also often receive confirmations of purchases, rentals, and reservations by text. These services save you the aggravation of trying to find that one piece of paper on which you scribbled the important information you need.
Connect with businesses
Consumers also benefit from texting because it provides an option for the businesses we frequent to contact us. Many companies send mobile coupons, product updates, and customer service messages by text. You may have also participated in a contest, poll, or game by sending a special keyword text to a business number. In a world that is ever more reliant on mobile technology for communication, it is a convenience to be able to interact with your favorite businesses via text messaging. Most people open and read texts within minutes of receiving them, which gives businesses nearly instant access to their consumers.